Return and refund policy
At Prestige Purchases, we stand by the quality of our products and want you to shop with confidence. If you’re not completely satisfied with your purchase, we offer a 30-day return policy for eligible items.
Eligibility for Returns
- Items must be returned within 30 days of receiving your order.
- Products must be unused, in their original packaging, and in the same condition as received.
- All accessories, manuals, and original tags (if applicable) must be included.
Non-Returnable Items
- Gift cards, digital products, and personalized/custom-made items.
- Items marked as Final Sale or clearance.
- Products that show signs of use, damage, or alteration not caused by us.
How to Initiate a Return
- Contact Us – Email us at prestigepurchases321@gmail.com with your order number and reason for return.
- Approval & Instructions – We will review your request and provide return instructions.
- Ship Your Return – We will send you a free return label
- Inspection & Refund – Once received, we will inspect the item and process your refund within 5-7 business days to your original payment method.
Exchanges
- If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery for a free replacement.
Refunds & Processing Time
- Refunds are issued to your original payment method after inspection.
- Processing time may vary based on your bank or payment provider.
For any further questions, feel free to contact us at prestigepurchases321@gmail.com.
📦 Shop with confidence at Prestige Purchases – hassle-free returns guaranteed!